Paid subscriptions can usually be managed through the Account area and the linked Stripe billing portal. Canceling a subscription normally means it will stop renewing at the end of the current billing period unless we say otherwise at the time of the change.
TutorThings does not market a general money-back guarantee on the pricing page. Families can use the Free plan to try the product without paid risk.
If a recent first paid subscription charge needs review, contact us and we will consider it case-by-case within 14 days of that first paid charge. Plan changes, renewals, free access, beta access, complimentary access, and extra tutoring time purchases do not create a new review window.
Extra tutoring time purchases are generally treated separately from subscriptions. Any exception is handled manually through support and depends on the circumstances.